Our Reliability Commitment

Downtime
Compensation.

We stand behind our infrastructure. If we fail to meet our uptime standards, we compensate you directly with service credits.

The Trigger

Any continuous service outage lasting longer than:

24 HOURS

The Reward

Eligible accounts will receive a credit of:

3 DAYS

Policy Details

Our compensation policy is designed to be fair and transparent. We believe that if you cannot use the service you paid for due to our internal failure, you shouldn't just be "sorry"—you should be compensated.

  • Automatic Eligibility: All active paid services (VPS, Game Servers, Web Hosting) are covered by this policy.
  • Credit Application: Credits are added to your remaining service time, effectively pushing your next billing date forward by 3 days.
  • Stacking: If multiple outages occur within the same month, compensation is cumulative.

How to Claim

To maintain security and verification, all compensation requests must be manually reviewed. Follow these steps:

  1. 1. Log in to the Client Portal.
  2. 2. Navigate to the Support Tickets section.
  3. 3. Open a new ticket under the Billing department.
  4. 4. Title your ticket "Downtime Compensation Request - [Service ID]".
Open Ticket

Exceptions

The following scenarios do not qualify for downtime compensation:

Scheduled maintenance windows announced at least 24 hours in advance.
Outages caused by third-party upstream providers (e.g., global fiber cuts).
Client-side issues (misconfiguration, local ISP outages).
Suspensions due to Terms of Service violations or overdue invoices.